PRIVACY POLICY

This notice is in regard to Holly Austin Art Psychotherapy’s ( I, our, we, my) Privacy and Data protection laws, and is regarding information that is both requested by Holly Austin Art Psychotherapy and that which emerges as a result of the psychotherapy service that I Holly Austin Art Psychotherapy provide, to yourself ( the user, viewer or client) and /or the child or young person you have parental responsibility for. 

The term Holly Austin Psychotherapy or ‘I’ or ‘my’ refers to the owner of the website, www.hollyaustinarttherapy.co.uk and Holly Austin Art Psychotherapeutic services. The term ‘you’, ‘adult’ or ‘parent/carer/guardian’ refers to the ‘user, ‘viewer’ or ‘client’ of my website and Art Psychotherapeutic services provided. 

This form should be read in conjunction with the Holly Austin Art Psychotherapies Terms and Conditions and Consent Form. Holly Austin Art Psychotherapy is committed to respecting and protecting your personal information. 

POLICY ACCEPTANCE

This privacy and data protection policy applies to the website of www.hollyaustinarttherapy.co.uk and the art psychotherapeutic served offered by Holly Austin Art Psychotherapy.   Your acceptance of this policy is deemed at first contact, either through use of the website, telephone or email contact. You are required to read this privacy and data protection policy when engaging with Holly Austin Art Psychotherapy services.

POLICY STATEMENT

I, Holly Austin Art Psychotherapy, recognise the trust you give when sharing your personal data. I am committed to being open, honest and transparent. This privacy and data protection policy tells you what I will do with your personal information from initial point of contact through to after your therapy has ended. 

AIM AND PURPOSE

The purpose of the document is to ensure that Holly Austin Art Psychotherapy has a framework in place that gives you the rights and freedom in relation to your personal data and adheres to best practice in the management of client information and business records. 

Information Governance sets out the way in which information collated by an organisation is managed and ensures that any information collected;

  • is the right information

  • is in the right place

  • at the right time

  • with the right people

  • for the right reasons

This is a live document and may be updated at any time to reflect changes in law or growth of the business, and therefore should be revisited regularly to check for any updates. Holly Austin Art Psychotherapy is fully committed to ensuring clients privacy and data protection rights.

WHO I AM

Holly Austin Art Psychotherapy is an independent Art Psychotherapy service offering 1:1 and group interventions, workshops in private practice and community settings. Holly Austin Art Psychotherapy is owned and run solely by Holly Austin; a qualified state registered (HCPC, BAAT) Art Psychotherapist.  Holly Austin Art Psychotherapy was set up in 2022.

As a private practitioner I act as both:

  • Data Controller (which means that I plan procedures regarding how data is held according to the new GDPR regulations) and 

  • Data Processor (which means that I collect and store data required within my art psychotherapy practice).

  • I am registered with the Information Commissioner’s Office (ICO). 

WHAT PERSONAL DATA DO I COLLECT?

Personal data is information relating to an identifiable or identified individual. It does not include data where the identity has been removed. 

I may collect, use, store and transfer different types of personal data when you contact me and engage with my service offers or when I engage with you. This may include:

  • Identity information 

  • Contact information

  • Finical information

  • Transactional information

  • Technical data

  • Geographical data

  • Usage data

HOW DO I COLLECT PERSONAL DATA FROM YOU? 

I use different methods of collecting data from and about you. I am not responsible for the privacy policies of third-party websites or social media platforms to which links may be provided via our website. You should check the privacy policy of the relevant third party before providing any information.

You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.

WEBSITE

The website that you are currently using, www.hollyaustinarttherapy.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation”; reference to any statutory provision includes any modification or amendment of it; the headings and sub-headings do not form part of this privacy policy. 

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of Holly Austin and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Holly Austin is the "data controller". This means that Holly Austin determines the purposes for which, and the manner in which, your Data is processed.

WEBSITE HOSTING

Holly Austin Art Psychotherapy is hosted on a hosting service provided by Squarespace, a third party provider. When you visit my site using a web browser, your browser may send some information to the server such as;  the date and time of your visit, the operating system you use, and your IP address, the page or resource you are requesting. The web servers hosting my website may use this anonymised data to help monitor my site’s performance, bandwidth usage or to track any errors that may occur. 

The hosting services provided by Squarespace are compliant with the EU Privacy Shield Framework regarding the collection, use, and retention of personal information. Details of the Privacy Policy can be found here: https://www.squarespace.com/privacy.

HOW I COLLECT YOUR DATA

I collect Data in the following ways:

data is given to us by you; and data is collected automatically.

DATA THAT IS GIVEN TO ME BY YOU

Holly Austin Art Psychotherapy Services will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, e-mail or through any other means; when you use our services; in each case, in accordance with this privacy policy.

DATA THAT IS COLLECTED AUTOMATICALLY

To the extent that you access the Website, I will collect your Data automatically, for example: I automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. I will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

COOKIES

Cookies are small pieces of data, stored in text files, that are stored on your computer or other devices when websites are loaded into a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first-party cookies’), or by third parties, such as those who serve content or provide advertising or analytics services on the website (‘third-party cookies’). For further information on how Sqaurespace uses your ‘cookies’ please see their policy;https://www.squarespace.com/cookie-policy.

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at my website, and the websites visited just before and just after my web site, your IP address. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. 

COOKIES AND THIER PURPOSE

Strictly Necessary

These are cookies that are required for the operation of my website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

Statistical

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off  Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
You will also find details on how to delete cookies from your computer.

MY USE OF DATA

Any or all of the above Data may be required by me from time to time in order to provide you with the best possible service and experience when using my Website. Specifically, Data may be used by me for the following reasons: to contact you regarding an enquiry sent by you; in each case, in accordance with this privacy policy. I may use your Data for the above purposes if I deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

KEEPING DATA SECURE

I will use technical and organisational measures to safeguard your Data, for example:

I store your data securely your data given through an enquiry sent by you is deleted after 30 days 

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let me know immediately by contacting me via this e-mail address: info@hollyaustinarttherapy.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

YOUR RIGHTS

You have the following rights in relation to your Data:

Right to access - the right to request (i) copies of the information I hold about you at any time, or (ii) that I modify, update or delete such information. If I provide you with access to the information I hold about you, I will not charge you for this, unless your request is "manifestly unfounded or excessive." Where I are legally permitted to do so, I may refuse your request. If I refuse your request, I will tell you the reasons why.

  • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

  • Right to erase - the right to request that I delete or remove your Data from our systems.

  • Right to restrict our use of your Data - the right to "block" me from using your Data or limit the way in which I can use it.

  • Right to data portability - the right to request that I move, copy or transfer your Data.

  • Right to object - the right to object to our use of your Data including where I use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact me via this e-mail address: info@hollyaustinarttherapy.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by me, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data I hold about you is accurate and current. Please keep me informed if your Data changes during the period for which we hold it.

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. I have no control over such websites and am not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. I may transfer my rights under this privacy policy where I reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CHANGES TO THIS PRIVACY POLICY

Holly Austin Art Psychotherapy services reserves the right to change this privacy policy as I may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Holly Austin by email at info@hollyaustinarttherapy.co.uk

Attribution: This privacy policy was created using a document from (https://www.rocketlawyer.com/gb/en).